Sign in to unlock valuable content and features from our AI-driven platform. Receive timely technology updates and the latest information from the solution providers who can help you realize your goals.
Start your journey by entering your name and email address below:
Please confirm your email address!
We are going to send a confirmation email to your email address to let you receive timely technology updates and the latest information from the solution providers who can help you realize your goals.
Is this you? Please confirm your name and email address below to receive the requested information.
Please check this box to confirm that you are opting-in to receive communications from Hyparxis and the data sharing outlined in our privacy policy.
Initializing
Loading
Global State of Customer Service Sophistication
When 96% of customers will leave a company that delivers poor service, it's vital to constantly be rethinking how you can level up to meet customers' demands for exceptional service experiences. Explore trends in customer service and the factors driving them in the Microsoft whitepaper, "Global State of Customer Service Sophistication." Download you for free copy for insight, including an overview of Microsoft's innovative Service Sophistication Model and see how it can elevate service levels to foster brand loyalty.
Please enter your information below to access this content:
Why is customer service important for brand loyalty?
Customer service is crucial for brand loyalty because research indicates that 96 percent of customers may leave a brand without warning due to poor service. The relationship between quality service and brand trust significantly impacts customer satisfaction, which ultimately leads to brand loyalty.
How can organizations improve their customer service operations?
Organizations can improve their customer service by adopting new tools and technologies such as AI, automation, and omnichannel engagement. Implementing self-service options and providing agents with a comprehensive view of customer interactions can also enhance service delivery and increase customer satisfaction.
What trends are shaping modern customer service?
Current trends in customer service include a shift towards omnichannel engagement, with nearly 40 percent of organizations utilizing digital channels alongside traditional call centers. Additionally, there is a growing reliance on AI-driven solutions for routing and support, as well as an emphasis on empowering agents with knowledge-based tools to improve productivity and customer experience.
Global State of Customer Service Sophistication
published by Hyparxis Integrated Solutions Limited
Hyparxis Integrated Solutions Limited brings cost-effective IT solutions to enhance your business's productivity and collaboration. Our expert team provides round-the-clock support, ensuring timely resolution of IT issues. We offer services including software upgrades, data migration to Google or Microsoft platforms, and comprehensive training for use of Google Workspace or Microsoft 365. Our secure cloud solutions keep your business data safe while enabling seamless integration for optimal cooperation and efficiency.
.png)
Sign in with LinkedIn